Don't hesitate to tell us if you need any help.
Email SupportPlease tell us the bugs, your suggestions, questions and comments about our shareware, 100% FREE software, free online web tools, IT services, freeware reviews and websites according to the following addresses.
Nosa Lee, support[at]TriSunSoft.com, Blog: Seek The Sun Slowly
Specific Product Support
Please visit corresponding website to know more detail.
English <-> Chinese Human Translation Services Support
Kevin Lin, translation[at]TriSunSoft.com
Linger Dong, sales[at]TriSunSoft.com
Jack Chou, WebAdmin[at]TriSunSoft.com
- We only accept English emails.
- Your emails will be replied within two working days.
- Sometimes, you cannot get technical support or get your license key by email.
If you encounter such a situation, please don’t worry.
There is only ONE reason this will happen:
We cannot receive your emails or you cannot receive our emails (spammed or rejected).
So, if you encounter such embarrassment, please don't hesitate to request support by using other email addresses until you get it.
Although this probability is small, but you still have to pay more attention about this situation.
Retrieve License KeyLost the license key? Don't worry. It's FREE to get it again! Just fill the following information and send them to support[at]TriSunSoft.com
2013 Holiday NoticeDuring the holidays, in addition to email support and license key retrieve, all business will operate as usual.
That is, you can download and use our products, visit our websites and blogs, place your order as usual, but your support request / license key retrieve emails may not be replied in time.
The following is a list of 2013 holidays, for your reference.
New Year's Day: Jan 01 - Jan 03.
Traditional New Year: Feb 09 - Feb 15.
Ching Ming Festival: Apr 04 - Apr 06.
Labor Day: Apr 29 - May 01.
Dragon Boat Festival: Jun 10 - Jun 12.
Mid-Autumn Festival: Sep 19 - Sep 21.
National Day: Oct 01 - Oct 07.