* Email Support (Free)

Please tell us the bugs, your suggestions, questions and comments about our shareware, 100% FREE software, free online web tools, IT services, freeware reviews and websites according to the following addresses.
  • General Support
    Nosa Lee, support[at]TriSunSoft.com
  • Specific Product Support
    Please visit corresponding website to know more detail.
  • English <-> Chinese Human Translation Services Support
    Kevin Lin, translation[at]TriSunSoft.com
  • Sales
    Qiulin, sales[at]TriSunSoft.com
  • Website Administrator
    Jack Chou, WebAdmin[at]TriSunSoft.com

# Note

  • We only accept English emails.
  • Your emails will be replied within two working days.
  • Sometimes, you cannot get technical support or get your license key by email.
    If you encounter such a situation, please don't worry. There is only ONE reason this will happen:
    We cannot receive your emails or you cannot receive our emails (spammed or rejected).
    So, if you encounter such embarrassment, please don't hesitate to request support by using other email addresses until you get it.
    Although this probability is small, but you still have to pay more attention about this situation.

* Remote Support (Fee-based) <Top>

# Why? When?

When you cannot properly use our software products (even have read the documentations), or cannot solve the problems by yourself (even used the free email support), it's time to use our remote support service. It's a real-time and hand-to-hand service, your problems can be solved soon by our support team.

# Method

We provide the remote support service via accessing you PC by using TeamViewer.

# Steps

It's very easy! Just send your TeamViewer ID and Password to support[at]TriSunSoft.com (please use the order email address to send these), and keep your TeamViewer running, we will access your computer timely at work. The TeamViewer ID and Password like this:
TeamViewer

# Service Coverage

All our software (shareware and freeware) customers.

# Price & Buy

One-off Remote Support Service
If it is a bug of our software, we will refund your payment.
US $3 PayPal Buy Now On PayPal
2 Year Remote Support Service US $9 PayPal Buy Now On PayPal
Lifetime Remote Support Service US $49 PayPal Buy Now On PayPal
>>> If you don't have a PayPal account and you don't want to create one, you can still buy by choosing the "Pay with my credit or debit card" option on PayPal order page.

# Appendix: How to use TeamViewer

If you have never used TeamViewer, there is a simple guide, also very easy:
1. Download the latest version of TeamViewer, it is FREE for personal use!
2. Install and run it. Just run, no configuration is required.

* Retrieve License Key (Free) <Top>

Lost the license key? Don't worry. It's FREE to get it again! Just fill the following information and send them to support[at]TriSunSoft.com

* Customize Software <Top>

If you have some special requirements about our software products, even any other software requirement, please contact me at support[at]TriSunSoft.com, we can customize it for you. In this case, we will charge you US $65/working hour except the software license fee.

* 2014 Holiday Notice <Top>

During the holidays, in addition to email support and license key retrieve, all business will operate as usual.
That is, you can download and use our products, visit our websites and blogs, place your order as usual, but your support request / license key retrieve emails may not be replied in time.

The following is a list of 2014 holidays, for your reference.
  • New Year's Day: Jan 01 - Jan 03.
  • Traditional New Year: Jan 30 - Feb 05.
  • Ching Ming Festival: Apr 04 - Apr 06.
  • Labor Day: May 01 - May 03.
  • Dragon Boat Festival: May 31 - Jun 02.
  • Mid-Autumn Festival: Sep 06 - Sep 08.
  • National Day: Oct 01 - Oct 07.