Please tell us the bugs, your suggestions, questions and comments about our shareware, 100% FREE software, free online web tools, IT services, freeware reviews and websites according to the following information.
General Technical SupportNosa Lee, support[at]TriSunSoft.com, Blog: Seek The Sun Slowly
Specific Product SupportPlease visit corresponding website to know more detail.
English <-> Chinese Human Translation Services SupportKevin Lin, translation[at]TriSunSoft.com
Websites SupportJack Chou, WebAdmin[at]TriSunSoft.com
SalesLinger Dong, sales[at]TriSunSoft.com
- We only accept English emails.
- Your emails will be replied within two working days.
- Sometimes, you cannot get technical support or get your license key by email.
If you encounter such a situation, please don’t worry.
There is only ONE reason this will happen:
We cannot receive your emails or you cannot receive our emails (spammed or rejected).
So, if you encounter such embarrassment, please don't hesitate to request support by using other email addresses until you get it.
Although this probability is small, but you still have to pay more attention about this situation.
2013 Holiday NoticeDuring the holidays, in addition to email support all business will operate as usual.
That is, you can use our products, visit our websites and blogs, place your orders and retrieve your license keys as usual, but your support request emails may not be replied in time.
The following is a list of 2013 holidays, for your reference.
New Year's Day: Jan 01 - Jan 03.
Traditional New Year: Feb 09 - Feb 15.
Ching Ming Festival: Apr 04 - Apr 06.
Labor Day: Apr 29 - May 01.
Dragon Boat Festival: Jun 10 - Jun 12.
Mid-Autumn Festival: Sep 19 - Sep 21.
National Day: Oct 01 - Oct 07.